Refund & Cancellation Policy

Last updated: June 2026 · Effective: June 2026

1. About This Policy

This Refund and Cancellation Policy applies to all paid subscriptions purchased through KodeGuy (Pty) Ltd's products, including BrainBattle and VoxDrop. All subscriptions are processed through PayFast. By subscribing to any KodeGuy product, you confirm you have read and agree to this policy.

2. Cancellation

You may cancel your subscription at any time from your account settings within the relevant product. Cancellation takes effect at the end of your current billing period — your access continues in full until that date. No further charges are made after cancellation.

Cancellation does not entitle you to a refund for the current or any prior billing period. Access is not terminated early upon cancellation — you receive the full period you have already paid for.

3. Refunds

Subscription payments are non-refundable as a general policy. Once a billing period has begun, the subscription fee for that period is not refunded whether or not the product is actively used during that period.

This applies to both monthly and annual subscription plans across all KodeGuy products.

4. Goodwill Review — 7-Day Window

We understand that circumstances vary. If you believe you have a genuine reason for requesting a refund — for example, a technical issue prevented you from accessing the product during your billing period — you are welcome to contact us within 7 days of the charge in question. We will review each request on its merits and respond within 5 business days.

A goodwill review does not create an entitlement to a refund. It is a discretionary process and decisions are final. To submit a request, contact us at support@kodeguy.com with your account email, the product name, the charge date, and a brief description of the issue.

5. Free Trial Periods

Where a free trial is offered, no charge is made during the trial period. If you cancel before the trial ends, you will not be charged. If you do not cancel before the trial ends, your subscription begins and this Refund and Cancellation Policy applies from that point forward.

6. EU Consumers — Right of Withdrawal

Under European Union consumer law (Directive 2011/83/EU), consumers ordinarily have a 14-day right of withdrawal from online purchases of digital services. However, this right does not apply where the consumer has explicitly consented to the digital service beginning immediately and has acknowledged that the right of withdrawal is thereby waived.

At the point of subscription, KodeGuy products ask you to confirm that you consent to your subscription beginning immediately and that you understand this means your 14-day right of withdrawal is waived. By checking that confirmation and completing your subscription, EU consumers waive the statutory 14-day withdrawal right.

If you did not see or were not presented with this confirmation at the point of subscription, please contact us at support@kodeguy.com within 14 days of your purchase and we will review your request.

7. Billing Errors

If you believe you have been charged incorrectly — for example, charged after cancellation, or charged an amount different from the advertised price — please contact us immediately at support@kodeguy.com. Verified billing errors will be corrected promptly and any overcharge refunded in full.

8. Annual Subscriptions

Annual subscriptions follow the same policy as monthly subscriptions — they are non-refundable once the billing period has begun. If you subscribed to an annual plan and wish to cancel, your access continues until the end of your annual period and no further charge is made.

We recommend using a monthly subscription to trial a product before committing to an annual plan.

9. Product Availability

10. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Changes apply to subscriptions renewed or initiated after the updated policy takes effect.

11. Contact Us

Questions about this policy, billing queries, or refund requests can be directed to:

KodeGuy (Pty) Ltd
Email: support@kodeguy.com